FAQ’S

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Given That RICHWAVE Products Can Be Used In Many Areas Of The Industry, You May Have A Question While Browsing The Site. At This Stage, We Have Tried To Share With You The Frequently Asked Questions Of Users. If You Still Do Not Receive Your Answer, Be Sure To Contact Us.

  • Safety
  • Garranty
  • Consultation
  • Confidence

GENERAL QUESTIONS

Frequently Asked Questions

Do You Have Products From Other Brands?

RICHWAVE Group Is Not An Intermediary Company In The Field Of Wireless Products, But Rather The Only Manufacturer And Provider Of Industrial Wireless Products In The Country, And All Products Of This Group Are Offered Under The Richview Brand.

Do You Repair Remotes From Other Brands?

RICHWAVE’s Support And Repair Services Are Exclusive To RICHWAVE Products, And The Company Is Not Responsible For The Repair And Maintenance Of Products From Other Brands.

What Is Your Garranty Like?

The Garranty And After-Sales Service Of RICHWAVE Products Include The Free Replacement Of Defective Parts In The First Year And The Repair Of Parts In Subsequent Years After Sale

Do You Have Representatives In Other Countries?

RICHWAVE Group Currently Does Not Have Any Sales Representatives In The Country, And The Entire Sales Process And After-Sales Service Are Managed Through The Head Office.

Why Are The Prices Of Your Products More Expensive Than Similar Products?

Given That RICHWAVE Products Compete With European Models In Terms Of Quality And Also The Fluctuations In The Exchange Rate In The Country, There Is No Possibility Of A Lower Price. The Reason For The Low Price Of Some East Asian Products In The Country Is Simply Due To The Older Technology And Lower Quality Of The Parts Used.

SPECIALIZED QUESTIONS

Frequently Asked Questions

Is It Possible To Produce A Custom Transmitter Or Receiver?

All RICHWAVE Products Are Designed With An Ergonomic Structure That Is Suitable For The Iranian User. At The Same Time, Richview Is The Only Manufacturer Of This Type Of Product That Has The Ability To Be Customized.

Can I Use A Rechargeable Battery?

The Voltage And Duration Of Use Of Rechargeable Batteries Are Not Sufficient For Use In Industrial Production, And RICHWAVE Group Recommends Using Batteries Suitable For Industrial Production That Have A Long Life And Good Service Capacity.

Do RICHWAVE products work in acidic or polluted environments?

The IP65 standard indicates the quality of the body and the product’s resistance to pollution and very harsh environmental conditions. RICHWAVE products have the IP65 standard.

Do The Transmitter And Receiver Have To Be From The Richwave Brand To Sync, Or Can One Of Them Be From Another Brand?

This Is Not Possible Because The Technology And Capabilities Of Each Brand Are Different From The Other. In Addition, Due To The Superior Technology Of RICHWAVE Products Compared To Similar Products, This Is Not Possible.

Can We Do The Repairs Ourselves?

This Will Terminate The Warranty And After-Sales Service Of The Products.

What Technology Has Replaced Crystal?

RICHWAVE Uses Electronic Chips In Its Products Instead Of Using Old Crystal Technology, Which Has Much Better Efficiency Than Crystal.

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